Privacy Policy

Last updated: September 2026

Vera Tennis (“we”, “us”) respects your privacy. This policy explains what personal information we collect through our website and booking system, why we collect it, and how it’s handled, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

Account details — your name, email address and phone number.
Family details — home address and an emergency contact name and phone number.
Player (child) details — first and last name, date of birth, gender, tennis experience, program stage and goals, and whether you’ve consented to photo/video use. We don’t collect medical or health information — if a player has a condition we should know about, please tell your coach directly.
Booking and payment records — which classes, lessons or clinics a player is enrolled in, and payment status and amounts. Your card details are entered directly into Stripe’s secure payment page and never reach our own systems.

Why we collect it

To run classes and bookings, process payments, communicate with you about your family account, and meet our legal and insurance obligations as a coaching business. Photos or video of a player are only used for marketing if you’ve explicitly given consent — you can change this at any time from your player’s profile.

Who we share it with

We use a small number of trusted service providers to run the booking system, each of whom only receives what they need to do their job:

Supabase — hosts our database and handles account sign-in.
Stripe — processes card payments securely; we never see or store your full card number.
Vercel — hosts this website.

We don’t sell your information to anyone, and we don’t share it beyond these providers except where required by law.

Children’s information

Accounts are created and managed by a parent or guardian, who enters their child’s details on the child’s behalf. By creating a player profile, you confirm you have the authority to consent to this on their behalf.

How long we keep it

We keep your information for as long as your family account is active, and for a reasonable period afterwards to meet our record-keeping and legal obligations (for example, payment records for tax purposes).

Your rights

You can review and update most of your family’s details directly from your account. You can also ask us to access, correct or delete your personal information, or ask questions about how it’s handled, by contacting us below.

Contact us

For any privacy questions or requests, email contact@veratennis.com.au.